Worst place to do business with. They sell mattresses with BED BUGS and then don't take responsibility for doing so. They put the blame on YOU the customer and tell you to just deal with it, that it's not their fault. Would not refund or even exchange, but said to hire an exterminator to prove the bed bugs came from the mattress.... but even then you aren't guaranteed a refund. So waste MORE money on something not even guaranteed. Terrible company, terrible management, terrible business model. I wish 0 stars was an option. STAY AWAY!!!!!!!!
The store itself is nice and clean. I wondered around for over 20 minutes and no employee came to see if I needed help. I eventually sought someone out and got what I needed. He was friendly. The 2 star rating really comes from my delivery experience. I purchased two pieces and had to wait a week (until the weekend) for delivery because they don't deliver past 5:00pm (I work). They give a 3 hour window which they met but they did not show up with both pieces. The delivery person admitted to seeing both on the delivery slip but was only given one and he did not ask about it. Once I got someone on the phone to try to fix it they were nice and tried to help. Another delivery day was chosen for the second delivery. Then they messed it up again and I was called the morning of the second delivery and told it wouldn't be happening. After many phone calls back and forth it was eventually resolved and I received my furniture.
Great location. Staff is friendly, very helpful and low pressure. Can't wait to get delivery of our new furniture.
I especially like how the sales team welcomes you, and then leaves you to browse with no pressure. Calvin was extremely helpful in finding the perfect mattress and placing our furniture orders.
Mary helped us when we bought our mattress, couch, dining table and chairs for our first house. She couldn't be more helpful. She helped us get the right size furniture for the measurements we had and also helped us pick the right style so we had some continuity. We would definitely go back and purchase from her again.
Raymour Flanigan Furniture And Mattress Store is a US Furniture Store based in Plymouth Meeting, Pennsylvania. Raymour Flanigan Furniture And Mattress Store is located at 2200 Chemical Rd, Plymouth Meeting, PA 19462, USA.
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